FAQ

🛠️ General Plumbing FAQs

1. What plumbing services do you offer?
   We provide a full range of plumbing services including leak repairs, drain cleaning, water heater installation, pipe replacement, fixture installation, and emergency plumbing.
2. Do you offer emergency plumbing services?
   Yes, we offer 24/7 emergency plumbing services for urgent issues like burst pipes, major leaks, or sewage backups.
3. Are you licensed and insured?
   Yes, all of our plumbers are fully licensed, trained, and insured to ensure safe and professional service.

💧 Pricing & Estimates

4. How much do your services cost?
   Pricing depends on the type and complexity of the job. We provide upfront estimates before starting any work—no hidden fees.
5. Do you charge for estimates?
   Many jobs come with free estimates. For more complex diagnostics, a small service fee may apply (often waived if you proceed with the repair).
6. What payment methods do you accept?
   We accept cash, e-transfer and cheque.

🚰 Common Plumbing Issues

7. Why is my water pressure low?
   Low water pressure can be caused by clogged pipes, leaks, or issues with your water supply. We can diagnose and fix the problem quickly.
8. What should I do if I have a burst pipe?
   Shut off your main water supply immediately and call us right away. This helps minimize water damage until we arrive.
9. Why does my drain keep clogging?
   Recurring clogs are often due to buildup (grease, hair, debris) or deeper blockages in the pipes. Professional drain cleaning may be needed.

🔥 Water Heaters

10. How do I know if my water heater needs repair or replacement?
    Signs include inconsistent hot water, strange noises, leaks, or rust-colored water. If your unit is over 8–12 years old, replacement may be more cost-effective.
11. Do you install tankless water heaters?
    Yes, we install and service both traditional and tankless water heaters.

🏡 Maintenance & Prevention

12. How can I prevent plumbing problems?

• Avoid pouring grease down drains
• Use drain strainers
• Schedule regular inspections
• Fix small leaks early

13. How often should I have my plumbing inspected?
    We recommend a professional inspection once a year to catch issues before they become costly.

⏱️ Service & Scheduling

14. How quickly can you come out?
    For some jobs we offer same-day service and for emergencies we offer immediate response.
15. Do I need to be home during the service?
    Yes, someone should be present to allow access and approve work if needed.

🧰 Guarantees & Trust

16. Do you guarantee your work?
    Yes, we stand behind our work with service warranties and satisfaction guarantees.
17. Will you clean up after the job?
    Absolutely. We respect your home and leave the workspace clean when the job is done.